I want to start off by saying, once upon a time; this company was a really great company that I LOOOOVVVED shopping with! I even wrote a positive review Joyfolie Shoes Review! If you scroll through my daughter’s IG page zizah_the_gymnast_diva, you’ll find her dolled up with an ABUNDANCE of pieces from this company.
I would say for about the past 2 years, I haven’t really shopped with this company. This is mainly because my daughter is over the dress up stage, she is a competitive gymnast who spends the vast majority of her time in a leotard in the gym, and when she does have down time, she is relaxing trying to be a normal kid. Whenever an occasion to dress up would arise, I still would typically get her stuff from here. Shoot, I even started getting some of the boots they sold for women for myself!
Hands down, they have unique styles that are absolutely stunning….they always have. However, over time as this company has grown, the quality has deteriorated. Jessica Hernandez (the owner), started off making everything by hand and selling on Etsy. You would get one-of-a-kind quality little girl shoes that were sure to receive several compliments. Not only that, because they were so rare, well made, and desired, the resale value was awesome! It truly was a win-win for moms all around. As the demand rose, she moved to having her products manufactured. Things slowly started taking a turn for the worse. Buttons/jewels/flowers would fall off, sizes don’t correspond with their size chart, one wear and they are destroyed, and so forth. Despite these flaws, the customer service would always make it right some way somehow, which in my book was a fair trade.
Now over the past couple years of my hiatus from shopping, I have seen that during big sales they had a flood of angry customers due to shipping, lack of communication, issues with products and returns etc. I just never dug deep into it, because I assumed customer service handled it as they’ve done in the past.
May 20th (this Sunday) my daughter has an award ceremony for gymnastics. One day out of the year she will get to dress up. I turned to Joyfolie as I have always done. There is a stunning Catrin “Red” dress online that my daughter and I both agreed was the one. Plus she already had red shoes from Joyfolie, that would match! I ordered a cute dress for myself as well. Before I ordered my daughter’s dress, I noticed it had a note “dress run big”. Seeing that, and knowing my child is small for her age, I contacted them, gave them her measurements, and ordered what was recommended by their staff.
Honey baby, let me tell you; that dress was NOTHING like pictured. The color was wrong, the size was wrong, and it was so cheap, it look like something from the dollar store. The dress I ordered for myself had a zipper that was sewn together. I spent 30 minutes fixing that, and then it just was not a great fit. Could just be me since I’m petite so I didn’t even complain about that one.
“No big deal,” I say to myself. I’ll contact customer service and they’ll fix it. Boy was I wrong!!!!! As of today (started contacting them 5/2) I still have no credit, no product, and they have received their products last Friday. My daughter has no dress, and they could care LESS. They assured me they wanted to make this right, but really had NOTHING TO OFFER but an exchanged dress…which due to the manufacturing flaw of it running big, it would NEVER fit my daughter. Not only that, it was like 4 shades lighter than the color, and totally didn’t match the shoes (I attribute this to the photographer’s editing use of saturation).
I have went back and forth with these people for TWO WEEKS trying to give them every opportunity to remedy their mistake. I explained the importance and time sensitivity of getting a replacement dress. I was even willing to exchange for something else (despite the fact I want nothing to do with them). They were steadfast on offerinv me another cheap, punch (not red), too big dress. OR I could return them, wait for a credit, reorder something else, and pay $30 for expedited shipping!!!
I even went a step further and contacted the owner on her personal IG page (she’s traveling the world from stealing people’s money and making crappy products inspired by her travels….eyeroll). She basically took no ownership of her piss poor products or the pitiful customer service AND BLOCKED ME!! At the end of the day, if you buy something from here, you BETTER be prepared to be stuck with it, or a store credit. Like I said, unless you pay full price, a refund is not an option. I suggest you throughly read their Return Policy After dealing with them and their customer service, you won’t even want the store credit! At the rate she’s going, she barking up a tree for a law suit or being out of business soon.
What I have come to learn is this; they know they are selling bullshit products, because their refund policy, is now a joke!! They don’t want to return your money, unless you pay full price! Due to the inflated prices and POORLY MADE products, NO ONE IN THEIR RIGHT MIND IS GOING TO PAY FULL PRICE!!! They know this and are always offering a promo code to keep your money. This was NEVER THE CASE IN THE PAST!! I didn’t even know they changed their return policy to this shady mess, until I started doing research! In my opinion, NO company who stands behind their product would have a policy such as theirs.
They are not even accredited with the BBB due to ALL NEGATIVE COMPLAINTS. Reviews of this company are barely a 2 out of 5 stars with BBB and other review sites.
As it stands, I had to dispute this through PayPal and I am awaiting a resolution. I plan to sponsor this post 3 times the amount I lost dealing with them, so as many people can learn about this shady behind crooked company. If you have an experience, good or bad, please leave a comment! Also share this so other people can at the minimal be warned when shopping with this company.
Thanks as always for hearing my rants!!!